MSP Business Model
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Company business has been growing gradually for years but its superseded, break-fix service model was making it increasingly difficult to provide superior service. The result was sometimes dear down-time for their clients and an unsustainable pace. ‘We knew the expertise and products we were offering were top-of-the-line but how we were delivering services was chaotic. O-Tec, a network integrator based in Dallas, Texas, has been providing cost-effective IT services and best-of-breed technologies to its shoppers for over twenty-five years. Their team of technical mavens works closely with its patrons to get a thorough understanding of their business processes so it can doggedly deliver first-class services. We would meet ourselves coming and going and then turn around and do it all over again. ‘ They evaluated a couple of products but only N-central offered exactly what it was hunting for – remote monitoring with a potent interface, detailed reporting capacities, and a thorough support program – at an affordable price. What also made choosing N-central simple was the all-encompassing coaching and selling support that N-able provides. Using N-central, O-Tec now offers TecWatch, a service program that allows them to remotely monitor their clients systems 24x7x365. With TecWatch, it can identify an impending problem before it becomes vital. Technicians then call the customer, warn them of the potential problem, and counsel them on how to forestall it from happening. ‘Thanks to N-central and our TecWatch program, we’ve added $3500 a month in repeated MSP income. T